Please email at email@example.com with your order number and the new address within 24 hours of the dispatch. However, If the package has been delivered to the postal address you originally provided, it is your responsibility to retrieve it.
If you have placed an online order under the ‘Cookies for Purchase’, that you wish to cancel, please email at firstname.lastname@example.org three days prior to the scheduled delivery date. In terms of customised order, please email email@example.com within 7-days of your delivery date. If the order is cancelled after this time unfortunately your deposit is non-refundable. Credit will only be applied at walter & roses discretion depending on individual circumstances. Please note that we will not be able to cancel, refund or credit any customised orders that have been produced.